Clinical Solutions to Integrate with Healthwise Content
12 October 2009: Healthcare technology specialist Clinical Solutions and the non-profit health content provider Healthwise announce an agreement to help call centre clinicians in North America give patients the health information they need when they need it.
The integration of Healthwise® Connect with Clinical Solutions’ telephone-based decision support technology, IntefleCS™ Telephone Triage, will give healthcare organisations seamless access to medically-reviewed and evidence-based health information, promoting shared decision-making. In addition, specific details, including health topics as well as patient responses and critical outcomes, will be automatically transferred from Healthwise® Connect to the Clinical Solutions system and charted on the patient’s record.
John Stevens, Clinical Solutions Director, states, “People demand services that match their lifestyle. And through telephone triage, healthcare providers can offer not only safe and convenient access to trusted information but also direction to the most appropriate level of care. I’m confident that Healthwise® Connect, accompanied with the decision-support technology from Clinical Solutions, will form a robust offering for many health care providers in North America.”
Healthwise CEO Don Kemper adds, “For a new mum whose child has a fever, for a middle aged man considering back surgery or for an older woman focused on the pros and cons of hip replacement surgery, Clinical Solutions and Healthwise can help people get the right information to help them make the best health care decisions. The Healthwise-Clinical Solutions agreement will help improve health outcomes for thousands, if not millions, of people in the United States and Canada.”
Healthwise interactive symptom topics help clinicians assess each caller’s symptoms and determine the appropriate treatment or care. Healthwise Connect’s easy-to-use clinician-facing interface follows consistent, medically reviewed triage and logic for reliable outcomes. The interface accepts information from Clinical Solutions application to customise the experience for age and gender. And the caller’s responses help guide the clinician to ask only those questions relevant to the caller and his or her health issue.
Healthwise® Connect links call-tracking software to the in-depth and actionable health information in the Healthwise® Knowledgebase. The Healthwise® Knowledgebase includes topics on health conditions, medical tests and procedures, medicines, decision-support tools, and everyday health and wellness issues.
Clinical Solutions’ and Healthwise® Connect’s flexibility and full scaleability offers an innovative call centre solution for both distributed and multi-site call centres.
