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Managed Healthcare Services

Managed Healthcare Services

Managed services is an option for heathcare providers and clinicians who prefer all their software and solutions to be hosted and managed externally by us, thus enabling them to focus exclusively on the delivery of healthcare. The size and competency of healthcare IT departments varies greatly, and heathcare technology itself is evolving at a rapid pace. We believe it’s important to offer customers large and small the choice not be burdened with the worries and headaches of keeping up with constant changes in their software and solutions. In order to give our customers the freedom to focus on their operations without the distractions of the supporting technology, we’ve developed a full suite of managed services.

Managed Services for Healthcare Providers

A managed services engagement begins with the initial customer consultation and extends through to the delivery and management of all the elements that go into our market leading healthcare and clinician applications, all of which are available as managed services.

  • Delivering and managing all hardware and software required for full operation of our solutions
  • Providing 24/7 support
  • Performing Help Desk issue management
  • Delivering and managing local desktop applications (e.g. Microsoft Office, Internet Explorer, Microsoft Exchange etc)
  • Performing remote monitoring
  • Remote configuration management and password management
  • Managing project/major change management work
  • Managing equipment configuration
  • Security management - anti virus updates, system patches etc.

Clinical Solutions will perform proactive, preventative monitoring including use of monitoring tools and regular manual checking where necessary. Proactive monitoring is capable of identifying faults which could negatively affect availability, enabling us to resolve an issue before it becomes a serious problem. This type of look-ahead problem solving is just one advantage of managed services.

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