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Support Services

Support Services

We believe that service excellence is just as important as technology excellence. That’s why the Clinical Solutions Service Centre in Basingstoke is available 24/7, 365 days a year to meet the exacting needs of your healthcare organisation. You can be confident in the fact that each call made to our service desk is handled by a real person, highly trained and qualified to deal with complex and in-depth issues quickly and efficiently.

Clinical Solutions maintains hundreds of systems throughout the world. Our support is governed by a very strict escalation process so you will always receive the timely service your healthcare centre needs:

Help desk support–logs all calls, clears minor faults, follows-up and closes all calls.

Second line support–highly qualified and skilled technical staff that can provide expertise to remotely identify and clear faults.

Hot line technical support–using, highly skilled and accredited partner technical staff to provide on-site support.

Design support–for highly complex support requiring development intervention.

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