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IntefleCS™ Urgent Care

IntefleCS™ Urgent Care

Modern economies across the globe are radically transforming their provision of urgent healthcare services. Many health organisations are committed to delivering healthcare which is accessible 24 hours a day. Their aim is to promote effective use of resources while continuing to remain patient focused by offering patients choice of where and when they see a health professional.

New patient centric services are being provided closer to or in people's homes by a number of providers including, GP surgeries, walk-in clinics, pharmacies, ambulance services, community hospitals, urgent care centres, rapid response teams and through assistive technologies. Plans are in being formulated to support people with long-term conditions to manage their care with personalised care plans. Organisations such as NHS Direct, in the England, are already providing a multi-channel service to people in their own homes through the telephone, internet, television and text messaging.

Urgent care goes beyond the traditional accident and emergency (A&E) and GP out-of-hours (OOH) services. It includes all the services that offer immediate and unplanned care both during and outside of regular working hours such as NHS Walk-in Centres, Minor Injury Units, Ambulance Service, and joined up health and social care services.

How Clinical Solutions addresses the needs

Clinical Solutions acknowledges the health reforms underway and is taking action. We are aware of the public's and government's expectations regarding healthcare and that greater choice and flexible access is required. Conversely expanding roles of other professional groups continues to facilitate the change in healthcare delivery, promoting wider use of clinical skills, for example the nursing profession and pharmacists. We have developed applications that enable such professional groups to work collaboratively with other healthcare providers. This enables the clinicians to provide a more thorough and complete service while making the patient journey easier, quicker and with less chance of errors. In addition our IntefleCS™ solutions promote autonomous and accountable practice to support increased responsibilities for clinical professionals, and changing provisions of healthcare in a flexible but consistent way. Clinical Ssolutions has been leading changes in supporting their expectations by providing innovative solutions to our customers. There are opportunities for providing care differently: out of hospitals, into community settings where services can respond to local needs.

The ability to offer healthcare to people outside of traditional working hours is reflective of a modern 24 hour society. To achieve this requires the utilisation of other healthcare professional groups as well as robust information technology. With our IT systems health professionals are able to achieve accurate data capture that promotes quality and performance related outcomes to ensure patients and public are receiving cost effective healthcare.

We deliver services that support health professionals to prevent and manage ill health, that are quick and simple to access and that put them in control. People in need of health assistance can be sure that when they need to access care, it will be available close to or provided in their own homes. They can feel they have been given the advice and care that will keep them safe. Nowhere is this more important to people than when their care need is urgent.

Patient perspective

Through the integrated use of our IntefleCS™ knowledge management systems, telephone triage, face to face and out of hours solutions, urgent and emergency care service providers can be more responsive to people and make the most of opportunities from medical and technological advances to enable health professionals to conveniently deliver better care and support to more people.

We also deliver quality requirements and standards that are consistent for urgent care services in-hours and out-of-hours and across health and social care. We deliver supporting infrastructures that enable the quick and easy transfer of data from one service provider to another, minimising the time needed by clinicians to share patient data, enabling them to treat and refer more quickly and treat more patients. Sharing of information across health and social care boundaries remains an integral part of our solutions. Without the ability to share healthcare information the patient can find themselves repeating information which ultimately can delay treatment. Sharing of information further promotes cost effectiveness of resources, better utilisation of skill mix, and reduces the potential for error. With Clinical Solutions IntefleCS™ technology when the assessment of the urgency of care shows that the individual needs a particular investigation, treatment or procedure (now or later), the person carrying out that assessment can identify (in real time) which local service provider has the capacity to deliver that service, and to make the appropriate booking there and then.

Planning for urgent care

If you are in the process of planning your urgent care strategy, come and talk to us. We can offer you a range of options and technology that will improve staff efficiencies, reduce the chances of errors and improve the total outcome of the clinical encounters. Our IntefleCS™ solutions will enable you to deliver consistent seamless care to your patients.

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