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IntefleCS® Urgent Care

IntefleCS® Urgent Care

IntefleCS® Urgent Care can equip your organisation with new ways to expand your services and deliver high quality urgent care, in the right place and at the right time.

NHS reform programmes around the UK continue to roll out at pace. New ways of working are endorsing the importance of workforce flexibility, promotion of the delivery of integrated care and importantly the removing of traditional barriers. Urgent Care settings have been at the forefront of these changes and there is a demand and expectation that modern primary care services now provide patient centric services closer to, or in people's homes by a number of providers.

Any changes to the delivery of both local and national healthcare can be of great concern to the public and expectations are always high. These expectations can be even more heightened in relation to urgent care needs, which can be often one of the most distressing and worrying times to a patient and their family or carer, due to the severe or emergency nature of the interaction. Therefore, it is vital that all systems of care must demonstrate not only operational efficiency but assure fitness for purpose in relation to patient safety and effectiveness.

Urgent Care goes beyond the traditional accident and emergency (A&E) and GP Out of Hours (OOH) services. It includes all the services that offer immediate and unplanned care both during and outside of regular working hours such as NHS Walk-in Centres, Minor Injury Units, Ambulance Services, and joined up health and social care services. Patient safety and clinical efficiency must remain the priority of any credible healthcare technological system.

How Clinical Solutions addresses the needs

Clinical Solutions provides an integrated suite of applications incorporating a structured electronic clinical framework which, whether used in a face to face, telephone and web environment can, if required, supplement clinical skills and make sure that all clinicians, whatever professional background, can work via evidence based practice to identify or rule out key signs and symptoms. This improves the quality and promotes consistency in patient care by all groups and levels of staff. Practitioners are assisted and supported to make safe, accurate and timely assessments. Optimum professional standards are facilitated and recorded. Clear audit trails are available to help improve patient care. Information can be shared between different environments of healthcare, avoiding repetition for the patient. Even more importantly, if the patient is unable to communicate due to illness, vital information can be accessed to ensure treatment is carried out quickly and effectively.

Fast and easy data reporting enables countless advantages for patients, service providers and commissioners. Regular and accurate reporting of performance against National Quality Requirements ensures that regular, accurate data about the quality of services is provided; and as advised by the National Audit Office, provides a firm foundation on which to deliver further improvements in the quality of the service in future.

Our solutions not only facilitate the gathering of data in an accessible and quick fashion but assure there is no breach of confidentiality in relation to access to patients' records, and that customisable and secure role-based access allows best local working practices to be created.

Through the integrated use of our IntefleCS® solutions, urgent and emergency care service providers can be more responsive to people and make the most of opportunities from medical and technological advances to conveniently deliver safe care and support to more people.

The primary aims of these services include the provision of urgent care services delivered 'in hours, and Out of Hours', which includes evenings, weekends and public holidays.

These services need to be:

  • Integrated 'in hours' with urgent care services to ensure there is a seamless continuity of care 24 hours a day, 7 days a week;
  • Locally responsive to meet the needs of the local population and ensure the most appropriate local services are accessed;
  • Of a high quality to ensure that patients receive appropriate advice and cared regardless of time of day.

Want to know more about IntefleCS® Urgent Care?

Call one of our business managers on 01256 337 300

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